Help & FAQ
Got a question? Don't call me — call customer service. (Playing. Mostly.) Here's everything you need to know. If your answer isn't here, hit the contact page and we got you.
Orders & Shipping
How long until my order ships?
Most of our merch is made-to-order just for you, so give it a little time to be produced before it ships — usually about 2–7 business days, then shipping on top of that. Full details live on our Shipping & Returns page.
Where do you ship?
We ship across the United States, with more regions coming as the Nation grows.
Can I track my order?
Yes — you'll get a tracking link by email as soon as your order ships. Keep an eye on your inbox (and your spam folder, chile).
Fans, Apparel & Drinkware
Are the clack fans loud?
Obviously. That's the whole point.
How do I care for my apparel?
Turn it inside out, wash cold, hang or tumble dry low. Keep the print fresh so you can keep showing out.
Pre-Orders (Bonnets & drops)
What's a pre-order?
Some items — like the bonnets — are released as pre-orders so we can produce them once the Nation reserves enough. You pay when you order and we ship as soon as they're ready. The product page will always tell you the expected timing.
Digital Downloads & Guides
How do I get my digital item?
Digital products (guides, prompt packs, wallpapers, beats) are delivered by email right after purchase — no shipping, instant access.
Do digital items ever go on sale?
Join the Nation (email list) and you'll be first to know about drops, bundles, and discounts.
Autographed Books & Inscriptions
Can I get my book personalized?
Yes. On signed copies you'll be able to add a name and a short message for the inscription. Signed-only and personalized options are listed right on the product.
Returns
Because most items are made just for you, returns are handled a little differently — see the Shipping & Returns page for exactly how we handle damaged, defective, or wrong items.